Refund Policy

Effective 31 October 2026 · This English text is a translation for convenience; the Korean version governs.

History: 31 October 2026 Added parental consent sign-up for children under 14, Kakao, passkey, QR and email-link sign-in, and the free trial, family plan, student discount, gift codes, acorn discount and their refund rules / 18 October 2026 First version

Personal Premium (auto-renewing subscription)

• 14-day guarantee: ask within 14 days of any payment and we refund that payment in full, whether or not you used the Service.
• Cancel any time on "My page"; Premium stays active until the paid period ends and you are not charged again.
• After 14 days: monthly plans are not refunded for the remaining days and stay active until they end. Yearly plans are refunded minus the months used, charged at the monthly list price.
• Refunds go back to the original payment method and may take 3–7 business days.

Free trial

• Cancel during the trial and you are not charged. The first payment after the trial has the same 14-day guarantee.

Family plan

• Refunded to the payer on the same terms as personal Premium (full refund within 14 days; after that, monthly runs to the end of the period and yearly is refunded minus used months at the family monthly price). Members lose Premium when it is refunded.

Student and time-limited discounts

• Refunds are based on the amount actually paid. When a yearly payment is refunded minus used months, those months are charged at the undiscounted monthly price (never more than you paid).

Gift codes

• Unused gift codes are fully refunded if requested within 14 days of purchase; a code with a refund request can no longer be redeemed.
• Redeemed codes are not refundable. Unused codes older than 14 days are not refundable, except where the law grants a right of withdrawal.

Acorn discounts

• If a payment discounted with acorns is refunded, we refund the amount actually paid; used acorns are not returned. Acorns held for a checkout that is not completed return after 2 hours.

Business

• Full refund if requested within 14 days of team activation (the tax invoice is reissued).
• After 14 days, the remaining whole months are refunded.
• Seats can be added during the contract; reductions apply from the next contract.

How to request

• Send your sign-up email and payment date: email solhyang98@gmail.com, phone 010-2565-1537, the "Send feedback" button in the app

Statutory rights

• Your rights under consumer-protection law take precedence over this policy.